If you’re looking to return or exchange your order for whatever reason, MediGlow are here to help! We offerreturns or exchanges within 30 days of receiving your order provided the product has not been opened or used. You can return your product for credit, a different product, or a refund to the original payment method.
Please note there are some exceptions to our return and exchange policy.
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be unopened and be returned in original state and packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Return and exchange policy
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
The following are add-ons with more information that you may want to include.
- How long it takes to receive your refund, replacement product, or store credit
- Any shipping fees the customer will need to pay
- Any return restocking fees the customer will need to pay
- How you handle lost or damaged returns
- Contact information for your business if the customer has more questions